Temperature: high and low

My Norbert device dashboard shows low temperatures. What does it mean?

Normal body temperature ranges between 97 to 99℉ (36.1 to 37.2°C). But it could be slightly lower if you are coming from the outside, or a colder room (as low as 93.5℉). It takes about 5 minutes for your body to adjust and get back to the normal range. To have accurate temperature scan, wait 5 minutes and try scanning again.

What should I do if elevated temperature is detected?

Elevated temperature definitely might be a concern in terms of the public safety. Please make sure to confirm the temperature reading with a clinical grade thermometer and follow your company safety protocol.

Please remember that the optimal device performance requires:

• Correct distance between the subject and the device (about 3.5 feet)

• Adequate time for the body to acclimate to the ambient (indoor) temperature, which typically takes 1 to 2 minutes.

Don’t hesitate to contact us at support@norberthealth.com if you have any questions or experience any issues.